Digitising Air Travel in FlightA major transatlantic airline needed to digitise services being used by customers, call centre and check-in, seat reservations, to complaint handling. Arrk Group, alongside strategic partner KCOM, worked collaboratively with the airline to deliver a digital shared services architecture and to develop key additional reusable service components.SituationThe airline has enjoyed strong…
Transforming bricks to clicksBarbour ABI wanted to migrate its services online believing that such a move would enable it to provide its customers with a range of value-adding search facilities and other data manipulation tools. This new online service would also provide a platform for exploring new opportunities to market their business intelligence data to…
Arrk delivers for Virgin Money GivingVirgin Money uses Arrk’s global delivery expertise to build an online charity donation and payment portal, underpinning the launch of Virgin Money Giving, a new global not-for-profit organization and associated sponsorship of the London Marathon.CustomerVirgin Money is part of Virgin Group Limited, headed by world famous entrepreneur Sir Richard Branson,…
Award-winning UnionCloud enhances NUS servicesArrk Group has helped the National Union of Students, a non-for-profit organisation, enhance its student union membership experience with the development and launch of UnionCloud, its award-winning cloud-based membership management platform. The digital platform, awarded The Times’ Higher Education Awards ICT Initiative of the Year in 2013, provides all the functions…
Arrk Group drives application support and management success for RACThe Royal Automobile Club (RAC) were in desperate need of a cost effective, scalable application support and management (ASM) capability with the added ability to successfully shape and deliver future IT project across the full set of RAC services and supporting applications.CustomerThe Royal Automobile Club (RAC)…
Top of the class! East Sussex Council digitises school application procedureEast Sussex County Council engaged with Arrk Group to digitise and enhance the way it deals with its school allocation appeals procedure. The previous largely offline service offering didn’t meet the expectations of today’s parents, as the service wasn’t available around the clock, therefore parents…
Premium Digital Solution Accelerates Loan ApplicationsArrk Group helped increase Premium Credit’s competitiveness by designing, building and deploying a large-scale, secure digital customer acquisition platform. The highly scalable digital platform has reduced the time taken to process a loan from weeks to just minutes, which in turn has resulted in an increase in conversions of over…
Dairy Crest and Maginus: Digital Distribution SolutionsAt different times, both Dairy Crest and Maginus have called upon Arrk’s deep knowledge and expertise in delivering highly complex and mission critical digital solutions.CustomerDairy Crest is an award-winning British dairy company, processing and selling high volumes of branded dairy products and ingredients for the UK and global markets.…
Camden Council’s Wheelie Good Waste and Recycling Digital ServiceWe helped Camden Council develop and deploy a new waste and recycling digital service to its 225,000 residents. The engagement commenced with an intensive two-week Embarrk workshop followed by a fixed term development project soon after. The service was delivered on-time and to Camden Council’s satisfaction using…
World Bank | IFC Edge application stimulates construction of greener buildingsArrk helps International Finance Corporation (IFC), part of World Bank Group, stimulate the development and construction of new resource-efficient buildings across the globe. EDGE is a web application for construction developers, which provides fast, online access to comprehensive green information, approved auditors and certified accreditation.CustomerInternational…
