A major transatlantic airline needed to digitise services being used by customers, call centre and check-in agents. Everything from flight booking, check-in, seat reservations, meal and special requests, loyalty points redemption and complaints were part of the requirement. Arrk Group alongside strategic partner KCOM worked collaboratively with the airline to deliver a digital shared services architecture…
Our Journey into Scrumban By Team Arrk Thought Leadership 5 mins read Here at Arrk Group we have adopted Scrumban methodologies over Scrum and other alternative development methodologies. Let’s take a look why we did, what we did and importantly what have been the benefits. Scrum and Kanban Since Agile was first conceived, many development…
Thirteen Great Ways to make your Offshore Project Fail | White Paper By Team Arrk Thought Leadership 3 mins read Way back in 2003, Arrk Group’s Executive Chairman Julian Howison was quoted in Computer Weekly (a June 24th article concerning the future impact of offshore on UK IT Services market) saying that when it comes…
White Paper | The 7 Deadly Web Application Security Sins By Team Arrk Thought Leadership 2 mins read The devil makes work for idle hands – or so the saying goes. Nowadays however, getting ‘hacked’ has become far more than being infiltrated by a bored bedroom geek. Indeed, cyber crime is now such big business…
Establishing a Virtual Offshore Delivery Centre By Team Arrk Thought Leadership 2 mins read There are a number of problems inherent in the traditional ‘direct’ offshore engagement model where a UK Customer contracts directly with an offshore supplier. These are typically driven by the offshore supplier’s lack of UK domain knowledge, limited capability in effective…
Virtual Offshore Application Management By Team Arrk Thought Leadership 2 mins read Here’s a question. What’s your business’ greatest asset? You’ll probably say your staff – after all, without them you wouldn’t have a business at all, right? But do you know which staff are your most valuable? Which ones do you depend on to…
Digital transformation best practice thoughts By Ian Southward Thought Leadership 8 mins read Over the last five years or so, there has been rapid evolution in the number of technologies that promise to disrupt established ways of doing business and mean that all organisations driving new initiatives should always take a Digital First approach. Evolution in mobile,…
Cross Browser Testing Conundrum By Shailendra Matkar, Sandeep Maher Thought Leadership 4 mins read Testing applications which utilise Web Browsers is becoming increasing more complex. In the early 1990s, successful testing with a copy of Microsoft Internet Explorer and Netscape meant that you could be confident that the vast majority of users would be able…
Retrospecting The Retrospectives With Distributed Teams By Vishal Prasad Thought Leadership 4 mins read So you have successfully completed a sprint with a majority of your deliverables accepted by your customers. What do you do next? It’s that point in time when you are ready to begin with your next adventure but only after that…
Driving Out Humdrum From Retrospectives By Vignesh Murthy Thought Leadership 3 mins read The Sprint Retrospective ceremony is one of the most important ceremonies for a scrum team as this is the time when the team reviews the sprint, ways of working, existing processes and comes up with improvements/actions which will help them in becoming…
